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About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee’s voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

Aha! Administrator – Contract (REMOTE)

Job Description

  • Location: Montpelier, VT
  • Type: Contract
  • Job #70202

Our client, a leading financial company, is hiring an Aha! Administrator on a contract basis.

Work Location

REMOTE

Summary

Build workspaces and workflows for each product to reflect how we want work to progress through the Aha! tool and into Jira

  • Build product workspaces in a strategic way so that managers will be able to view reporting across multiple products in one business unit
  • Create default reports that managers will want to see regarding their products
  • Test with our Jira team to make sure the data flows through the integration and back as expected prior to go live
  • Answer questions from new users as they get started on the tool and recommend best practices and suggest efficient ways for product associates to use the system
  • Document the users’ questions to build out an FAQ/Sharepoint page
  • Recommend to client how we can increase adoption and utility of the tool
  • Liaise with the Aha software company on questions client has, our enhancements requests of them, etc.
  • New responsibilities will be added to this role once Aha! onboarding is complete

Qualifications:

  • Prior experience as an Aha! Product Success Manager or administrator is required
  • Bachelor’s degree or equivalent experience preferred
  • Experience in a product management role or on a product operations team is preferred
  • Experience with Agile methodologies is desired

Skills/Competencies:

  • Understand the process and inputs required when creating product roadmaps
  • Experience demonstrating and training users on a tool and conveying excitement about the features and benefits a user will gain through adoption
  • Ability to conceive workarounds and creative solutions to challenges
  • Ability to thrive in a dynamic environment, across multiple and diverse business and systems groups and participate in continual process improvement
  • Ability to handle and prioritize your time when pulled in multiple directions

 

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