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About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee’s voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

Application Support 3

Job Description

  • Location: Morrisville, NC
  • Type: Contract
  • Job #63447

Our client, a leading Financial Services company is hiring an Application Support consultant on a contract basis.

 

Work Location:

Morrisville, NC

 

Summary:

An opportunity to become a Subject Matter Expert on assigned applications and to manage these applications from a Production Services point of view, E2E, in a proactive manner, preventing escalations, managing risks and fulfilling the expectations of the applications key stakeholders. Prioritizing and handling multiple applications and urgencies and an opportunity to work with the Big Data Technologies.

A department which values Diversity and Inclusion (D&I) and is committed to realizing the firms D&I ambition which is an integral part of our global Conduct and Ethics Standards.

 

Required Skills:

  • 5-12 years industry experience in application production support role
  • ITIL Certification highly desirable
  • The candidate needs to have the right communication skills to manage difficult situations across all hierarchy levels.
  • Good technical knowledge (e.g. Linux, Windows Server 10, Oracle, Java), Hadoop, Palantir, Python would be an asset. Excellent knowledge of Linux commands and utilities required to analyze and solve issues related to large Big data clusters
  • Candidate needs good multitasking as well as prioritizing skills given the highly dynamic environment.
  • Excellent verbal and written communication skills in English is a must, German is an asset

 

Responsibilities:

  • Incident / Event / Problem / Change Management
  • Ensure INC tickets are followed up according to SLAs and KPIs
  • Ensure notifications are sent and setup correctly for the specific tenant application
  • Ensure specific scheduled events are prepared and executed along expectations (upgrades, scheduled maintenance events, DRs, etc.)
  • Ensure problem tickets are opened along guidelines and KPIs to pursue CSI and prevent repeat issues
  • Ensure Changes are managed along KPIs and act as production gatekeeper for changes to production
  • Creating and maintaining management reporting on SLA, DDA and KPI adherence

 

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