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About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee’s voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

Bilingual (English/Spanish) Operations Support Specialist

Job Description

  • Location: Tampa, FL
  • Type: Contract
  • Job #70391

Our client, a leading financial services company is hiring  Bilingual Operations Support Specialists on a contract basis.

Work Location: Tampa, FL (100% onsite, no exceptions, must comply with client's COVID vaccination requirements) 

Summary:

The Operations Support Specialist is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations – Core Team. Additionally, the Ops Support Specialist  serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Company operations support infrastructure and processes.

Responsibilities:

  • Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments
  • Identify process gaps requiring escalation, offering potential solutions
  • Assist with inventory management and workflow needs as dictated through risk priority and service level
  • Support a range of products and services
  • Analyze problems and formulate solutions through research and investigation
  • Navigate, test and execute moderately complex databases, spreadsheets, and systems
  • Ensure accurate and timely account handling
  • Assist in activities that help reduce organizational impact and/or loss
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding company , its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • This position will work onsite 100% of the time
  • Bilingual in Spanish and English Required
  • 1 year of relevant experience
  • Proficient computer and typing skills
  • Ability to adapt to new technology quickly and seamlessly
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Ability to work with others to complete assigned tasks

Education:

  • High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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