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About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee’s voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

Bilingual, Loyalty Customer Service Representative

Job Description

  • Location: Columbia, SC
  • Type: Contract
  • Job #73933

Our client, a leading insurance company, is hiring a Bilingual Loyalty Customer Service Representative on a contract basis.

Work Location

Columbia, SC/Hybrid

Summary

Combined Insurance is hiring a Bilingual, Loyalty Services Representative. Our employees are trained through a series of formal in class training sessions along with on-the-job training servicing all core types of calls that come into the Call Center. This is a growth and development entry level position where an employee masters the core Loyalty Services Representative position requirements and demonstrates the abilities to being a competent representative.

 

RESPONSIBILITIES

• Work with customers, via inbound and outbound calls, to assist those that wish to cancel their existing insurance coverage, reviewing products, benefits and/or solving service and Claims issues.

• Assist clients by matching our products with the needs to the client.

• Assist in the collection of current and past due premiums.

 

COMPETENCIES

• Problem solving – take an organized and logical approach to thinking through problems and complex issues

• Initiative – Willing to do more than is required or expected

• Adaptability – ability to redirect personal efforts to respond to changing environment

• Results Oriented – effectively executes son plans, drives for results and takes accountability for outcomes

Qualifications – External

 

SKILLS

• Telephone sales

• Telephone etiquette

• Excellent verbal and written communication

• Call Center Experience is a plus

• Customer service focus

• Insurance knowledge is a plus-

• MS Office Suite

• Bilingual skills (verbal, written, read) in Spanish preferred

 

EDUCATION AND EXPERIENCE

• 2 – 3 years experience of customer service.

• High School Required; Bachelors Degree preferred

 

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