Our client, a leading financial company is hiring a Junior Call Center Consultant on a contract to hire basis.
Answers general inbound and places outbound calls, chats and emails in a call center with the goal of increasing business, customer satisfaction, and customer retention. Takes care of inbound and outbound calls of a lesser complexity that are primarily routine or basic in nature. Follows basic procedures and scripts, using fundamental knowledge to navigate company’s customer information systems and/or order system along with a basic knowledge of company, services, and products.
3+ years experience.
Supporting software products experience a plus.