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About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee’s voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

CCT Customer Service Representative – -Full time (National)

Job Description

  • Location: Readington Township, NJ
  • Type: Contract
  • Job #74143

Our client, a leading insurance company, is hiring a CCT Customer Service Representative on a contract basis.

Work Location

Readington Township, NJ/Hybrid



• Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.

• Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment

• Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner

• Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller

• Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations

• Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and client products

• Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns

• Maintain established levels of productivity, service, and quality standards within a fast-paced call center

• Works collaboratively with team members, and business partners to provide a quality experience for our agents

• Know & comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures

• Responsible for cross selling products to provide best and most beneficial experience for clients

• Work overtime as needed

• Complete additional tasks and other projects/duties as assigned

• Ability to work 40 hours a week on scheduled shift between the hour 8am-8pm ET; Candidate must be flexible to work during Saturday hours as scheduled on rotational basis


Qualifications & Skills:

• Strong decision-making velocity in a fast-paced, high-volume phone contact center environment

• Effective, strong, and service focused communication skills, both verbal and written

• Proficient in computer skills, Microsoft office, multi-application navigation and multi-tasking

• 1-2 years Experience in a high-volume contact center with a strong focus on superior service is a plus!

• Demonstrate professionalism, accountability and taking personal pride in the handling of billing inquiries, taking payments, etc., from our valued clients and agency partners

• Track record of success in managing competing demands, problem solving and strong decision velocity

• Client ideal team member is someone with an ongoing desire for professional and personal development, and is someone who learns with a high regard for accuracy and best-in-class service

• Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!



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