Our client, a leading online publishing company, is hiring a Customer Care Contractor consultant on a contract basis.
CUSTOMER CARE CONTRACTOR
The role and business justification are direct customer training and support for our broadcast channel utilization along with accompanying online content access and usage/utilization, including various customized deliverables.
This person helps provide support to over 1200 customer accounts, including over 50 VIP (high revenue) accounts, with ongoing communication, participation in developing metrics and reporting, and providing direct response to ad-hoc customer needs.
This position is highly integrated into the overall activities incumbent to the Wisconsin-based customer care team.
BA or equivalent experience
Pay Range: $24-27