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About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee’s voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

Customer Care Contractor

Job Description

  • Location: New York, NY
  • Remote: Remote
  • Type: Contract
  • Job #75514

Our client, a leading online publishing company, is hiring a Customer Care Contractor consultant on a contract basis.

Work Location


The role and business justification are direct customer training and support for our broadcast channel utilization along with accompanying online content access and usage/utilization, including various customized deliverables.

This person helps provide support to over 1200 customer accounts, including over 50 VIP (high revenue) accounts, with ongoing communication, participation in developing metrics and reporting, and providing direct response to ad-hoc customer needs.

This position is highly integrated into the overall activities incumbent to the Wisconsin-based customer care team. 

Required Education    
BA or equivalent experience

Pay Range:  $24-27

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