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About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee’s voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

Customer Service Representative – 1

Job Description

  • Location: Phoenix, AZ
  • Type: Contract
  • Job #65479

Our client, a leading insurance company is hiring a Claims Assistant-1 on a contract basis.

Work Location

Phoenix, AZ

Summary

 

The main role of a billing customer service representative is to interact with customers and provide information in response to inquiries about billing, products & services, and to handle and resolve discrepancies. A representative is typically responsible for determining the clients issue, offer possible solutions or provide follow-up as needed. Client contact may be calls/email inbound, outbound or a combination of both.

Responsibilities:

– Provide timely customer service to incoming telephone calls in an automated call delivery environment

– Assume ownership and respond to customer (internal/external) billing correspondence, complaints and inquiries in an efficient, accurate and professional manner to achieve an optimal outcome

– To ensure complete resolution of all customer inquiries; may need to coordinate end to end service with other business partners

– Effectively navigate multiple systems and applications to research, analyze and resolve customer inquiries

– Work effectively in a team environment using professional interpersonal and communication skills

-Comply with all internal procedures and practices while demonstrating the ability to meet service performance and quality standards.

– Develop basic knowledge of Property and Casualty insurance principles and company products

– Know and comply with corporate policies, regulatory standards (SOX), internal business processes (PCI) and procedures while processing work and meeting/exceeding service performance and quality standards

– Utilize basic understanding of product & underwriting guidelines

– Ability to acquire new knowledge, demonstrates insight into problems, apply good business judgement and maintain a high level of professional integrity.

– As business priorities change, support other teams and process transactions as needed

– Complete assignments and other duties as assigned

– Maintain assigned performance standards within a fast-paced environment

 

Required Skills

– High school diploma or GED preferred

– Customer service/financial services experience, preferably 2 years of experience in a contact center

– Advanced verbal and written communications skills

– Excellent organizational skills and ability to multi-task

– Strong problem solving/trouble shooting skills

– Analytic and basic mathematic calculation skills

– Knowledge of Microsoft office systems (Word, Excel, etc.) and demonstrated aptitude to learn specific technology

– Ability to work independently, as well as in a team environment

– Understand or have the capability to learn basic Property and Casualty insurance principles, product and underwriting guidelines

– Work overtime as needed

– Regular and reliable attendance

– Ability to work to work occasional Saturday shift

 

 

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