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About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee’s voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

Customer Service Representative – 2

Job Description

  • Location: Readington Township, NJ
  • Type: Contract
  • Job #73067

Our client, a leading pharmaceutical company, is hiring a Research Associate on a contract basis.

Work Location

Readington Township, NJ/Hybrid

Summary

The main role of a Client Scheduling Coordinator is to function as the point of contact between client and the client throughout the home assessment scheduling process and support our Risk Consultants in meeting monthly/yearly production and timeliness goals. Our coordinators work diligently to build relationships to create strong partnerships with internal and external business partners to manage the home assessment scheduling process in an assigned territory. Acting as a subject matter expert on the geography of their assigned territory while working to ensure that appointments are scheduled logically and efficiently. During the scheduling process they provide exemplary customer service.

Responsibilities:

– Acting as the point of contact between client and the client throughout the home assessment scheduling process

– Making a high volume of outbound contacts (calls/emails) to secure appointments

– Maintain an appointment setting process that accommodates the needs of both clients and business partners

– Follow through with all tasks in an effective and efficient manner by using company and department resources.

– Consistently complete tasks with an increased focus on the details to improve the scheduling experience.

– Proactively and clearly communicate needs and concerns.

– Work to collaboratively respond to inquiries within 24 hours of receipt.

– Provide trends, availability issues and scheduling concerns in a timely manner to leadership monthly

– Communicate clearly and in a professional manner with all internal and external business partners. (emails, phone calls, MS Teams chat)

 

Requirements:

– Superior customer service skills

– Strong verbal and written communications skills

 

 

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