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About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee’s voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

Customer Service Representative

Job Description

  • Location: Wilmington, DE
  • Type: Contract
  • Job #74155

Our client, a leading insurance company, is hiring a Customer Service Representative on a contract basis.

Work Location
Wilmington, DE

Summary

• Provide superior customer service to all internal/external business partners.
• Assume ownership and timeliness in handling Commercial Direct BILLING customer (internal and external) inquiries in an accurate and professional manner.
• Demonstrate the ability to analyze information to make appropriate decisions and solve problems.
• Maintain basic knowledge of P&C (Property and Casualty) principals and company relationships.
• Effectively navigate multiple systems and applications to research, analyze and resolve customer inquiries.
• Work on assigned projects including balancing out of balance items, complete write offs, contact producers to encourage neg. commission payments analyze basic Excel reports.
Maintain established levels of productivity and quality standards within a fast-paced environment. Process assigned work within the established timeframes.

QUALIFICATIONS:
• Strong customer service skills including oral and written communication.
• Some experience in a customer service environment preferred.
• Knowledge of customer service principles and practices.
• Property and Casualty experience is preferred.
• Ability to handle multiple priorities within strict time constraints.
• Excellent collaboration skills.
• Possesses the ability to work independently and in a team environment to complete assignments in a timely manner.
• Demonstrate commitment to team and departmental goals.
• Ability to make informed decisions, achieving the appropriate results.
• Excellent data entry skills are required.
• Demonstrated knowledge of MS Office systems.
• Ability to work any shift between the hours of 8:30 and 8 PM EST (minimum 3 days/week), M-F
(regular hours would be 8:30am to 5pm EST)
Prior insurance experience is a plus

emphasis on research, communication and analytical skills.

 

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