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About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

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We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee’s voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

Digital Omni-Channel Architect

Job Description

  • Location: Lawrence Township, NJ
  • Type: Contract
  • Job #73636

Our client, a leading pharmaceutical, is hiring a Digital Omni-Channel Architect on a contract basis.

Work Location

Lawrence Township, NJ


This position is the Digital Omni Channel Architect within the Commercialization IT – Prescriber Capabilities (CIT-PC) function, responsible & accountable for the solution architecture, design and governance of digital capabilities including participation in release management activities across build, run & innovation initiatives in support of the goals/objectives of the Omni Channel Capabilities (OCC), CIT-PC & related groups to drive better customer engagement and experience.

Example Subhead – style: Heading

The individual will primarily partner with the leads of CIT-PC leads, to architect/design/govern/manage technology solutions for enabling digital capabilities across build, run & innovation initiatives that have the greatest impact on the enterprise, set the right expectations, and ensure that the IT delivery teams are aligned & can fulfill the intended business outcomes.

Key Responsibilities

• Partner with the leads of Omni Channel Capabilities (OCC), Commercialization IT – Prescriber Capabilities (CIT-PC), and the broader IT matrix organization with a primary focus on solution architecture, design & delivery of new digital capabilities and a secondary focus on the enablement and simplification of existing digital capabilities to drive effective customer engagement & experience.

• Responsible for the overall design of digital solutions and aligning customer and business requirements to systems and technical requirements using best practices, design patterns, existing assets, and cutting-edge technology stacks.

• Responsible for the solution architecture and design for digital capabilities across all engagement channels including Web, Mobile, SMS, Home Office Email, Virtual Assistants, CRM & associated API interfaces.

• Responsible for AI/ML enabled solutions that harmonizes the different HCP touchpoints to orchestrate the Next Best Action for a customer or customer segment by automating sales and marketing campaigns and dynamically pushing out (predictive) customized content, to the right customers at the right time.

• Develop, own & manage macro architectures and technology blueprints.

• Accountable for architecture & solution design for digital capabilities implemented within the respective area.

• Build Proof of Concepts (POCs) with user management, security, data privacy & performance as key considerations to help prove out/establish a potential digital capability solution to scale into production.

• Strong knowledge of Spring Boot, NodeJS, ReactJS, AWS Lambda, Docker, REST APIs, Middleware technologies (WebMethods, Mulesoft) etc.

• Lead standup of digital solutions through fruition within one or more digital capability areas for key strategic initiatives.

• Lead architecture forums, publish technology strategies, and present to technology leaders and business executives.

• Provide thought leadership around technical solutions and collaborate with other technologists on creating cross-domain solutions.

• Demonstrate the ability to identify high value capabilities with clear differentiators when making digital capability platform choices.

• Identify opportunities for continuous improvement such as increasing productivity or cost savings.

• Responsible for ensuring that all IT functions are successful in their delivery of services to support the digital solutions enablement of the Omni-Channel Capabilities group. Key matrix IT partner functions include data architecture, cyber security, data privacy office, application build & support, portfolio & program management, collaboration services, infrastructure services etc.

Qualifications & Experience


Desired Experience

• Commercialization (Commercial + Medical) domain & Digital Capability Solutions experience.

• Excellent collaboration and communication skills, with the ability to build strong partnerships.

• Demonstrated ability to communicate, influence and partner with senior leaders.

• Ability to lead the analysis of complex business needs and translate them into deployable technology solutions by developing/owning/managing the solution architecture & design of the same.

• Developing the architecture & design of large-scale systems and applications, including levering Content Delivery Networks (CDNs), data privacy, security at scale, and optimizing for large user-base.

• Ability to scan technical landscape for cutting-edge technology solutions and be able to recommend the best solution for the digital capability area including pros/cons, technical, functional, organizational fit, and facilitating risk assessments.


Other Experience

• Multiple implementations of digital capabilities in commercialization domain.

• Working knowledge of different software-development lifecycle methodologies like AGILE etc.

• Demonstrated ability to support a dynamic culture of innovation and continuous improvement.

• Potential to develop into an internally and externally recognized thought-leader in the field of IT Architecture & Solution Design for Omni-Channel Capabilities.


Required Qualifications

• Bachelors Degree with 10+ years of progressively responsible experience in the position offered, as an IT Architect, or a related position.

• 10+ years of experience in each of the following: Leading solution architecture & design for large scale Omni Channel implementations, including capabilities like but not limited to Digital Asset Management (DAM), Content Management System (CMS), Medical, Legal & Regulatory (MLR) review, Web, Mobile, SMS, Virtual Assistants, CLM & Email Delivery.

• Hands on experience working with (but not limited to): Adobe Experience Manager, Veeva Vault PromoMats & MedComms, Veeva CRM, Salesforce Marketing Cloud, CMS, AI/ML based solutions.

• Familiarity with and awareness of the Pharmaceutical Industry.

• Capable of working cooperatively across boundaries and within a matrix to achieve results.

• Ability to deliver complex, highly integrated systems to one or multiple geographies and business units.

• Demonstrates strong presentation and influencing skills with key partners across functions/regions.




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