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About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee’s voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

IT PROJECT COORDINATOR

Job Description

  • Location: Tampa, FL
  • Type: Contract
  • Job #74304

Our client, a leading pharmaceutical company, is hiring an IT Project Coordinator on a contract basis.

Work Location

Tampa or New Brunswick

Summary

– Work with the Enterprise Manufacturing Execution System (EMES) Managers supporting the Global Manufacturing Organization (GMO) manufacturing sites.
A successful candidate will:
– Demonstrate high capacity for developing professional relationships with global Manufacturing site team members and help elevate the EMES brand and presence at those sites by helping guide and manage their requests to the EMES team.
– Have a willingness to learn, be organized, have a great attention to detail, and be able to work in a cross-functional environment.
– Demonstrate proper meeting demeanor, excellent verbal and reading comprehension, grammar, spelling, and typing.

Responsibilities include but are not limited to:
– Track, monitor, and consolidate incoming issues and request in the EMES through different channels, including MS Teams, Jira, Confluence, email.
– Ensure all requests are properly filled out by the requestor and routed to the appropriate team member
– Coordinate with EMES/Site IT/Global Manufacturing team members and managers to aid in resolving issue tickets, change requests, and releases in a timely manner
– Liaise with EMES and Global Manufacturing sites team members to learn departmental needs and goals (gathering requirements and facilitating meetings/communications to discuss requirements)
– Serve as a point of contact for both EMES team members and site team members and departmental leads to manage incoming support issues/requests
– Maintain/Create reporting and dashboard data in ServiceNow and the E-MES Confluence Wiki to ensure project or request status is communicated clearly to all parties and up-to-date
– Schedule and manage meetings between appropriate cross-functional team members to allow for maximum clarity related to issue tickets or change requests.
– Work with new EMES team members to ensure they have all the appropriate access needed for their role

Qualifications:
– Strong verbal/written communication skills, ability to work within deadlines, and attention to detail is a must
– Be organized, have a proactive work style, and have a willingness to learn
– Proficient in Microsoft Office (Word, Excel, PowerPoint, and Visio)
– Experience with Confluence and Jira or experience with a Customer Relationship Management (CRM) platform is a plus
– Ability to take initiative and establish processes as needed
– Comfortable in a customer-focused role – ability to work with others and communicate with anyone is a must
– Experience in working in a technical environment (Software, Engineering) is a plus but not required
– Associate’s degree required. Bachelor’s degree preferred.

Must Have List:
Excellent oral and written communication skills
6+ years of Advanced Excel
6+ years of MS Office Suite
5+ years of strong business coordinator/administrative experience with a large company
2+ years of experience with Confluence or Jira is a plus
 

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