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About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee’s voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

Onsite Desktop Support Technician – NYC

Job Description

  • Location: New York, New York
  • Type: Contract
  • Job #74741

Our client, a leading reinsurance company is hiring a Desktop Technician on a contract basis.

Work Location:

New York, NY  


This employee will be responsible for providing deskside support for employees in our New York City office and provide remote support for employees around the country. The employee will support laptops, iPhones, iPads, and Cisco soft phones. This position requires previous desktop support experience, excellent customer service skills, time management, inventory management, and must be able to work collaboratively with others.

Onsite training in the Warren, NJ office will be required for the first 2 weeks of this engagement.

Required Skills:

Soft Skills:

  • Good communication skills (verbal and written)
  • Excellent Customer Service skills
  • Strong attention to detail
  • Excellent documentation skills
  • Strong follow-up skills
  • Experience providing support to executive-level users and Senior Management

Technical Skills:

  • Strong knowledge of Windows Operating system.
  • Experience with MS Office 365 suite.
  • Laptop and Desktop imaging
  • Experience with setting up new laptops/Desktops.
  • VPN support
  • Good experience with Team, Webex calling/meeting (Setting up conference rooms, adding users, and troubleshooting)
  • Knowledge of ticketing system (Service Now )
  • Intune mobile technical support (iOS/Android OS)
  • Amazon Workspace experience (AWS)
  • Any technical certifications are a plus
  • Service Desk experience is a plus

Pay Rate: 
$25.00 – $30.00 per hour 

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