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About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee’s voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

Open Enrollment Specialist

Job Description

  • Location: Tempe, Arizona
  • Type: Contract
  • Job #71816

Our client, a leading financial company is hiring an Open Enrollment Specialist on a contract basis.


Work Location:

Tempe, AZ



Annual Enrollment is a critical time of year for our clients and their employees as this is when clients make changes to benefit plan offerings and allow their employees to make enrollment changes.

Consists of the following tasks:
• Follow defined Open Enrollment processes.
• Schedule meetings with clients.
• Lead virtual meetings with clients answering questions and providing guidance on how to make changes to their WFN configuration. This includes changes tied to Benefit Plans, Employee Self Service, Payroll and Carrier Connections.
• Coordinate and participate on calls with the client and their insurance broker/provider/carrier to clarify benefit plan changes.
• Provide product/process support to clients as they are going through OE via scheduled meetings, phone calls or emails.
• Assist clients with running benefit enrollment/confirmation statements/benefit statement reports.
• Maintain project notes on each client in AE Project Management Tool.
• Create payroll test files and review with client. Assist in correcting payroll test file discrepancies.
• Coordinate payroll updates based on the client’s payroll timing (force special payroll files or manipulate payroll file setup to allow payroll data to update according to the client’s payroll schedule).
• Proactively check on clients to ensure their 1st payroll run AE deduction changes runs smoothly. Assist client with any issues that may come up.
• Close AE project.

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