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About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee’s voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

Operations Manager, HCP Events and FMV Processes

Job Description

  • Location: Lawrence Township, NJ
  • Type: Contract
  • Job #73635

Our client, a leading pharmaceutical, is hiring an Operations Manager, HCP Events and FMV Processes on a contract basis.

Work Location

Lawrence Township, NJ



Provide oversight to ensure all Consultant Engagements and Speaker Program Operations are compliant from a Project Management and System Management perspective. Monitoring of all process workflows (Compliance of all Event Expenses, Closeout, Payments, Transparency) for all Stakeholders and Suppliers (CEE, R&D, WW Medical and WW Commercial, Speaker Training, Elevate, LectureLinx, AMI/AMEX) and address all event issues, escalations, testing, training, and Project Management.


Job Description:

Business Acumen:

• Demonstrates ability to communicate complex concepts and information with confidence including system, process, and policy

• Keen ability to solve problems without supervision including root cause analysis, engaging the matrix team in solution options and driving optimum problem resolution

• Strong interpersonal skills and ability to work effectively at all levels of the organization

• Excellent organization skills with ability to manage multiple activities, projects and initiatives simultaneously

• Escalates compliance issues and concerns to Legal and Compliance for speaker programs

• Leads the resolution of all event escalations with Compliance, Legal, Transparency and appropriate SMEs for Field Force, and related clients using HCP Connect and Veeva Events Management (e.g., program exceptions, speaker payment escalations, program closeout, and other related escalations)

• Acute business acumen and understanding of Consultant Engagement landscape

• Proficient with all Microsoft applications and tools


Customer Focus:

• Collaborates with stakeholders, Compliance, Legal, Suppliers, IT, Customer Master in support of operational and process support of HealthStar, Transparency reporting needs, Compliance training, communications


Strategic Thinking and Planning:

• Proactive management and monitoring of Speaker program data to ensure compliance

• Escalates issues and concerns to Legal, Compliance for speaker programs

• Management of Transparency disputes and reconciliation

• Leads the coordination of data and documents for Speaker Programs in HCP Connect ensuring that the vendors provide the correct and relevant information for the requested audits


Execution Excellence:

• Manage daily system and process escalations

• Provides daily operational support to US Commercial, US Medical Speaker Programs

• Proven success in meeting deadlines of project goals, adhering to responsibilities and project milestones to ensure timely processing of payments

• Manage and update system access

• Identify, prioritize system enhancements and assist with remediation and rollout


List of Minimum Position Requirements/Competencies:

• BA/BS degree required.

• Candidate should possess 5+ years of professional work experience preferably in business, sales or marketing

• Strong interpersonal skills and ability to work effectively at all levels of the organization, as well as experience partnering and working effectively with vendors

• Excellent organization skills with ability to manage multiple activities, projects and initiatives simultaneously

• Strong collaborator, willing and able to accept all opinions and ideas, then distill those perspectives into viable solutions to address process, Compliance and/or service escalations

• Unwavering ability to maintain confidentiality and confidential information

• Demonstrated capability serving in team leader/key contributor roles with ability to work effectively in client matrix culture; demonstrated ability to work independently with strong sense of personal initiative and urgency

• Acute business acumen and understanding of Promotional Education Programs landscape for Speaker, Non-Speaker, Display and Exhibits, Consultant Engagements programs

• SharePoint knowledge a plus



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