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About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee’s voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

Production Support 4

Job Description

  • Location: Morrisville, NC
  • Type: Contract
  • Job #66028

Our client, a leading financial company is hiring a Production Support 4 on a contract basis.

Work Location

Morrisville, NC

Summary

Application support analyst to interface with business users to provide analysis, understand issues to provide solutions / resolutions in a timely manner. Support critical & high visibility Compliance applications, batches and other critical CRCO IT applications like Trade Surveillance and FCC AML.

• Opportunity to work in banks strategic compliance platforms and develop relationship and create visibility across organization with business, development & infrastructure groups.

• Escalate issues when required to ensure timely resolution. Become primary point of contact for reporting, data issues and requests. Engage with IT & business to analyze the changes and assess risk for all production releases.

• Participation & coordination for major events such as Quarterly Maintenance Windows and Disaster Recovery.

Escalate issues when required to ensure timely resolution

Handling incident tickets as well as business user calls

Responsibility for Batch job monitoring and troubleshooting

Writing and running scripts on DB for ad-hoc reports

Automation of support activities

Responsible for production stability and Major Incident management (MIM)

Overview of department/team:

We provide coverage with follow the sun support model between Raleigh, India and each region manages respective business hours. Staff must also be available after hours & for some weekend work on production releases, incidents and major events. This position is based in Raleigh.

Candidate Value Proposition:

Opportunity to work in banks strategic compliance platforms and develop relationship and create visibility across organization with business, development & infrastructure groups.

 

Education/Experience:

• Bachelor's degree in a technical field such as computer science, computer engineering or related field required.

• 8+ years experience required.

 

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