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About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee’s voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

Production Support 4

Job Description

  • Location: Morrisville, NC
  • Type: Contract
  • Job #67026

Our client, a leading financial company is hiring a Production Support 4 on a contract basis.

Work Location

Morrisville, NC

Summary

Overview of business area or project:

Level 2 Support Analyst role: Compliance applications (GCR-Theama, Exchange Limit Monitoring, Global Deal Management System-DMS, Global Regulatory shareholding reporting) in CRCO IT.

Key Responsibilities

• Application support analyst to interface with business users to provide analysis, understand issues to provide solutions / resolutions in a timely manner. Support critical & high visibility Compliance applications, batches and other critical CRCO IT applications like Deal Management System-DMS (Control Room),GCR Theama Research Reader (Control Room) and Employee Compliance applications like Global Personal Account Trading.

 

• Opportunity to work in banks strategic compliance platforms and develop relationship and create visibility across organization with business, development & infrastructure groups.

 

• Escalate issues when required to ensure timely resolution. Become primary point of contact for reporting, data issues and requests. Engage with IT & business to analyze the changes and assess risk for all production releases.

 

• Participation & coordination for major events such as Quarterly Maintenance Windows and Disaster Recovery.

Escalate issues when required to ensure timely resolution

• Handling incident tickets as well as business user calls

• Responsibility for Batch job monitoring and troubleshooting

• Writing and running scripts on DB for ad-hoc reports

• Automation of support activities

• Responsible for production stability and Major Incident management (MIM)

Overview of the department / team:

We provide coverage with follow the sun support model between Raleigh, APAC and each region manages respective business hours. Staff must also be available after hours & for some weekend work on production releases, incidents and major events. This position is based in Raleigh.

Challenges Contractor will be facing in this role:

 

Essentials Skills and Qualifications:

• Bachelor's degree in a technical field such as computer science, computer engineering or related field required.

• 8+ years experience required.

 

Desired Skills and Qualifications:

Candidate Value Proposition:

Opportunity to work in banks strategic compliance platforms and develop relationship and create visibility across organization with business, development & infrastructure groups.

 

• Ability to challenge the way we do things (in the right way)

• Self-Motivated

• Attention to detail

• Ability to perform in a high pressure environment

• Ability to adapt to a highly dynamic environment

• Strong verbal and written communication skills

• Ability to work as part of a team and provide an individual contribution.

• Ability, with guidance, to ensure that work is correctly prioritized.

• Proactive ability to identify opportunities and develop new ideas that will lead to improvements.

 

Education/Experience:

• Bachelor's degree in a technical field such as computer science, computer engineering or related field required.

• 8+ years experience required.

 

 

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