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About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee’s voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

SAP CS/SM Application Analyst

Job Description

  • Location: Fort Myers, Florida
  • Type: Direct Placement
  • Job #73857

Our client, a leading global medical device company, is hiring an SAP CS/SM Application Analyst on a full time basis. Requires 5+ years of hands-on experience with SAP CS /SM & OTC & the ability to perform configuration for SAP CS/SM and SD.

No third parties or sponsorships available.

Work Location

Remote. Must reside in the United States.



SAP CS/SM Analyst who works directly with the Customer Service departments within client to develop efficient, well structured, well documented technical solutions for SAP Customer Service /Service Management (CS/SM).
Responsible for hands-on functional configuration in SAP CS/SM & SD modules. Provide SAP CS/SM support performing required system configuration, various testing activities (regression and project related), along with following the established change management process.

A successful candidate must be able to analyze and document business flow from end to end.

Excellent communications and analytical skills, strong technical project management skills and a Bachelors’ degree will be essential for this position. 


Key Responsibilities:

  • Understand how applications support business processes and apply this knowledge to solve defined business problems.
  • Design and deliver high quality solutions through system configuration and/or requesting technical development that meet overall business requirements.
  • Interface with BRM and business process owners to facilitate process improvement and develop new functionality.
  • Develop documentation for systems and processes.
  • Effectively transfer knowledge to the customer for on-going support.
  • Develop and manage project plans for your area.
  • Understand customer needs and quantify appropriate actions.
  • Design, document, and implement unit, integration, and parallel test plans.
  • Production support experience across a broad of set of SAP CS/SM and SD functionality
  • Capability to partner with the business and jointly develop technology enabled solutions

Relevant Work Experience:

  • Experience configuring and delivering SAP solutions with Service Contracts; Warranties; Notifications; Repair Orders; Service Orders; Pricing; Resource related billing.
  • Experience working with business process flows for consignment sales.
  • Experience working with functionality of Equipment; Serialization; Task lists, SAP Installed Base
  • Experience with HP ALM tool.
  • SAP experience in the medical devices, biotech, healthcare or Pharma industries
  • Experience with validated systems
  • SAP’s Solution Manager, including process and performance monitoring
  • Understanding of the ASAP methodology

Skills Required:

  • Must have at least 5+ years of hands-on experience with SAP CS /SM & OTC.
  • Must have ability to perform configuration for SAP CS/SM and SD.
  • Bachelor’s Degree Required
  • A self-starter and have the ability to deliver and be adaptable in understanding functional and technical requirements associated with SAP ABAP.
  • Participate in user functional and technical specification creation.
  • Ability to analyze user needs and architect complete solutions.

Highly Desirable Skills:

  • Experience with SAP upgrades
  • Experience using LSMW, SAP Query
  • Experience with EDI, IDOC, and PI

Pay Range: $85-130K with a 10% annual bonus and benefits.

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