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About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee’s voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

Senior Scrum Master – ServiceNow

Job Description

  • Location: Warren, New Jersey
  • Type: Right to Hire
  • Job #73482

Our client, a leading financial services company is hiring a Senior Scrum Master on a long-term contract basis.

Work Location:

Warren, NJ (Hybrid Work Option)


Key Responsibilities:

  • Leading Scaled Agile/Hybrid teams to deliver products that create business value.
  • This includes planning and estimating the work, communicating inside and outside the team, and delivering to agreed specifications
  • Applying relevant practices and methods to accelerate and optimize effectiveness and speed, manage changes, follow compliance requirements
  • Assists the Product Owner and team to review the user stories and prepare for upcoming sprints.
  • Supporting the Development Team and the Product Owner to reach the development goals
  • Ensures the team commits to a set of goals/deliverables that are aligned to the Program Increment objectives
  • Facilities the daily stand-up meeting, enabling the team to plan and coordinate work and inspect progress toward the iteration goals
  • Ensure deliverables are up to quality standards at the end of each sprint
  • Performs iteration reviews, schedules demos, documents feedback, and works with the Product Owner to improve the solution
  • Support the Product Owner in taking care of the Sprint Backlog
  • Create metrics to increase transparency
  • Resolving team conflicts/roadblocks

Skills Required: 

  • A college or university degree or equivalent IT experience may be considered in lieu of a degree.
  • Ability to build relationships through effective collaboration and partnering
  • Excellent communication (verbal and written) and interpersonal skills
  • Adjusts messaging and communication style based on target audience and subject matter
  • Strong organizational skills to effectively prioritize tasks and manage personal workload
  • Basic understanding of ServiceNow products/modules is required
  • Working Scrum Master experience in managing ServiceNow in a Scaled Agile methodology is required
  • Comfortable using various support applications such as Jira, Confluence, or ServiceNow is a plus
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