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About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee’s voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

Specialist Technology Support I

Job Description

  • Location: Des Moines, IA
  • Type: Contract
  • Job #75505

Our client, a leading financial services company is hiring an Onsite Tech Support on a long-term contract basis.

Work Location:

Onsite – Des Moines, IA
10%-15% travel to Kansas City 

Summary:

  • The Specialist Technology Support provides high-level technical support, guidance, and advice to our personnel in one or more of the following areas: networking, telecommunications, and/or high-level technical support – in accordance with firm policy.
  • Act as a sub-area or national resource in Technology Support Services (OSS), applying technical knowledge to develop and implement solutions to complex technology issues.
  • Develop complex action plans and strategies.
  •  Working as a Technology Support Project Leader, ensure that appropriate tools, techniques, and standards are being utilized.
  • Analyze the impact of decisions, and guides others through the solution process in order to satisfy customer, OSS, and firm needs and objectives.
  • Anticipate and respond to complex technology support issues.
  • Design, develop and implement cost-effective solutions.
  • Provide meaningful contributions to team efforts to enhance overall departmental effectiveness.
  • Oversee or participate in local, area or nationally defined projects.
  • Leverage multiple resources, coordinating team initiatives in order to meet customer needs.
  • Facilitate the implementation and support of defined solutions.
  • Communicate system updates and their impact on the customer.
  • Document and track the status of inquiries, coordinate appropriate responses, and follow-up to ensure client satisfaction.
  • Perform software upgrades and testing.
  • Identify, evaluate, and implement new uses of related IT technologies.
  • Use root-cause analysis, and troubleshooting at the operational level, work to proactively identify technical and support problems and solutions to prevent future occurrence.
  • Participate in postmortem analysis of significant projects or events, sharing best practice techniques and solutions.
  • Provide technical guidance and consult with various Information Technology (IT) and customer stakeholders.
  • Share solutions throughout Americas Information Technology (AIT) using appropriate channels.
  • Pay Rate $30.00 – $32.00 per hour.

 

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