Our client, a leading financial services company is hiring an Onsite Tech Support on a long-term contract basis.
Onsite – Des Moines, IA
10%-15% travel to Kansas City
- The Specialist Technology Support provides high-level technical support, guidance, and advice to our personnel in one or more of the following areas: networking, telecommunications, and/or high-level technical support – in accordance with firm policy.
- Act as a sub-area or national resource in Technology Support Services (OSS), applying technical knowledge to develop and implement solutions to complex technology issues.
- Develop complex action plans and strategies.
- Working as a Technology Support Project Leader, ensure that appropriate tools, techniques, and standards are being utilized.
- Analyze the impact of decisions, and guides others through the solution process in order to satisfy customer, OSS, and firm needs and objectives.
- Anticipate and respond to complex technology support issues.
- Design, develop and implement cost-effective solutions.
- Provide meaningful contributions to team efforts to enhance overall departmental effectiveness.
- Oversee or participate in local, area or nationally defined projects.
- Leverage multiple resources, coordinating team initiatives in order to meet customer needs.
- Facilitate the implementation and support of defined solutions.
- Communicate system updates and their impact on the customer.
- Document and track the status of inquiries, coordinate appropriate responses, and follow-up to ensure client satisfaction.
- Perform software upgrades and testing.
- Identify, evaluate, and implement new uses of related IT technologies.
- Use root-cause analysis, and troubleshooting at the operational level, work to proactively identify technical and support problems and solutions to prevent future occurrence.
- Participate in postmortem analysis of significant projects or events, sharing best practice techniques and solutions.
- Provide technical guidance and consult with various Information Technology (IT) and customer stakeholders.
- Share solutions throughout Americas Information Technology (AIT) using appropriate channels.
- Pay Rate $30.00 – $32.00 per hour.