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About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee’s voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

Telecom and Print Operations Analyst

Job Description

  • Location: New York, New York
  • Remote: Remote
  • Type: Contract
  • Job #74085

Our client, a leading financial services company is hiring a Telecom and Print Operations Analyst on a long-term contract basis. 

Work Location:

New York, NY

Summary:

  • Handle mobile device order requests for US offices, following established policies and procedures.
  • First or second point of contact for customers to request assistance. Resolve all tier one and many tier two problems by applying procedures.
  • Create, review and update knowledge documentation for end user assistance.
  • Resolve work requests that may involve coordination with other functions. Identify internal technical teams and/or vendors needed to resolve an issue and ensure effective problem resolution.
  • Possess knowledge of standard hardware and software related to wireless mobility (smartphones/tablet/hotspots), with expertise to address/escalate more complex incidents that involve multiple areas of the applications and/or infrastructure.
  • Work with vendors for problem solving and escalations.
  • Understand and handle wireless and remote access matters.
  • Independently handle all routine and non-routine inquiries and problems.
  • Effectively communicate technical information to non-technical users.
  • Understand and clearly communicate the corporate wireless mobility policy. 

Skills:

  • Help desk or customer service-related team experience.
  • Work well with a team, as well as independently.
  • Knowledge of iOS and Android operating systems.
  • Experience working with mobile carriers/vendors and their portals.
  • Overarching knowledge of Apple Business Manager (ABM).
  • Experience with Mobile Device Management Solutions.
  • Pay rate – $28 – $33 per hour. 

 

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