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About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee’s voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

Unified Communications and AV Engineer – Onsite Role

Job Description

  • Location: Warren, NJ
  • Type: Contract
  • Job #73927

 Our client, a leading reinsurance company is hiring a Unified Communications and AV Engineer  on a long-term contract basis.

Work Location:

Warren, NJ 


The UC and AV Engineer position will report directly to AVP Digital Workplace Experience and will have the following responsibilities:

Responsibilities include:

  • Troubleshooting common UC and A/V issues which include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations
  • Coordinate with Carriers/Central Office staff and vendors to troubleshoot and resolve problems that arise
  • Manage voice assets
  • Participating in additional Tier II/III projects or upgrades as required
  • Providing After Action Reports for Problem Management resolution and Root Cause Analysis (RCAs)
  • Creating and reporting all outage notifications according to standard operating procedures
  • Ensuring compliance with client policies and procedures

Required Skills:

  • Technical knowledge of VoIP, software, hardware, and Telecommunications standards, Unified Communications Manager
  • Technical knowledge of VTC equipment such as Cisco Codecs, Cisco Roomkit series, Deskpro and Webex Board and Control Hub. If no experience with Control Hub, Cisco Meeting Server/Cisco Meeting Manager would be beneficial.
  • Understanding of TCP/IP, H323, and SIP protocols
  • Understanding of signal flow
  • Comprehensive knowledge of network topology; along with networked hardware and software tools listed above
  • Knowledge of digital signage and related implementations such as Wayfinding and implementing digital signage in multiple locations
  • Technical knowledge of Poly equipment such as Poly Studio and X series is a plus.
  • Critical thinking skills
  • Experience with Microsoft Office applications such as Teams, Excel, Word, and Outlook
  • Experience using Microsoft SharePoint
  • Excellent written and communication skills
  • Flexible, patient, and work with colleagues to deliver an excellent customer experience
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