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About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee’s voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

User Experience Researcher II

Job Description

  • Location: Alpharetta, GA
  • Type: Contract
  • Job #73686

Our client, a leading financial services company is hiring a User Experience Researcher II on a long-term contract basis.

Work Location:

Alpharetta, GA

Summary:

  • Responsibilities encompass leading the design and execution of traditional research activities (e.g., surveys, interviews); while also including more User Experience-focused research methods such as usability testing, ethnographies.
  • Consult on research and feedback needs with internal clients; determine methods consistent with business and customer goals and objectives.
  • Lead the design of the research instrument which pursues truth and results in knowledge creation while mindful of participant time.
  • Facilitate the development and execution of research method.
  • Create meaningful, action-oriented knowledge; producing professionally packaged research results.
  • Track and report on product performance issues and resolutions closing the research loop with product teams.
  • The majority of work is able to be successfully completed virtually even when offices are open.
  • We support a global employee base. It may be necessary to occasionally participate in meetings/research sessions outside of typical working hours. However, we offer the flexibility needed to maintain appropriate work-life balance.

Skills:

  • 5-7 year’s experience in the field of customer/user experience; with an emphasis on research and customer feedback.
  • Mature knowledge and experience in quantitative and qualitative research methods such as surveys, ethnographies, usability testing, card sorting, etc. With experience executing large market-level surveys. [examples requested].
  • Confident and credible speaking and presentation skills.
  • Polished and professional written communication skills e.g., writing plans and testing results and trends [examples requested].
  • Ability to coordinate and oversee the work of others.
  • Strong understanding of human behavior and psychology.
  • Active listening and questioning skills.
  • Proven ability to synthesize lots of information and distill it into meaningful insights and action recommendations.
  • Analytical and visualization skills to assess and notice trends and patterns.
  • Storytelling and influencing skills.
  • Attention to detail; ability to ensure accuracy and professional documentation.
  • Organization and project management; ability to manage and guide the prioritization of multiple projects at once and provide regular status reporting.
  • Approachability to engage with research candidates and team members from diverse cultures.
  • Proficiency in Microsoft Office 365 applications (Excel, PowerPoint, Word).
  • Bachelors in Market Research, Human Factors, Interaction Design, Usability Engineering related field preferred.
  • Broad knowledge and understanding of data visualization systems e.g., PowerBI, Tableau, Spotfire.
  • Familiarity and comfort with basic statistics.
  • A methodological approach to managing work.
     

 

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