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About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee’s voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

Vice President Middle Office Technology

Job Description

  • Location: New York, NY
  • Type: Direct Placement
  • Job #69628

Our client, a leading financial services company is hiring for a Vice President Middle Office Technology on a long term contract basis.

Work Location:

Role is Alpharetta GA (okay with NYC/NJ, Menlo is final choice)

The Vice President of Retail brokerage – Middle Office – Application Support is responsible for leading and managing the client Production Application Service and the team of SMEs supporting individual technology functions & applications.
The client's Technology Operations is currently in the process of establishing ASG / SRE as a core capability that will manage level 3 support for the retail brokerage trading and middle office applications. This is an incredible opportunity to learn about the brokerage business, systems processing and build a team of technologists who would be responsible for managing the availability & performance these core application sets.   This will be a 24-hour level three support team within the client's Technology Operations providing incident and problem resolution along with driving proactive IT service management coverage to ensure an efficient and effective technical operating environment.


  • Develop and lead a professional team of Application Engineers supporting core trading services like Equity & Options trading, Mutual funds, Fixed income, Futures, Auto Investing.
  • The leader will own the level 3 support for middle office applications, batch support for brokerage and clearing operations. This also includes the technology services that are critical to enable trade functions, bookkeeping and settlement with 3rd parties
  • Manage the service catalog for the in-scope applications and own the SLAs and KPIs for each service like Incident & Problem Management, Disaster Recovery, Change Management, Batch Management etc.
  • Conduct regular application service reviews with the Executive Stakeholders to gauge service effectiveness and improvement opportunities with a clear plan for managing risks, and highlighting any deviations from the agreed service levelsPartner with Application
  • Development Organization to understand the new product pipeline and assess operational readiness of the upcoming enhancements and new launches.
  • Manage high availability of computing services and associated assets through swift incident resolution and problem remediation activities
  • Take ownership and accountability to resolve complex real time technical and issues
    Understand environment design and partner with infrastructure engineering and level 2 teams to ensure resiliency is maintained and environment configurations are managed to requirements and expectations.
  • Contribute to the knowledge management lifecycle and the development/upkeep of runbooks and standard operating procedures
  • Manage operational effectiveness against internal and external service level commitments
  • Manage operational SLAs and KPIs with focus on planning and delivering against continuous improvement initiatives
  • Partner with existing Level 1 & level 2 teams & other technology  organizations to identify and eliminate toil. Work with Dev ops SMEs to ensure the environment is appropriately instrumented to understand state and status, identify faults automatically, isolate and diagnose issues, and improve incident response and resolution
  • Conduct and complete maintenance and change activities in accordance with defined schedules and approved change records
  • Determine opportunities for automation and other operational efficiencies, planning and driving them through to implementation
  • Review key performance and capacity indicators to identify improvement opportunities that can be actioned
  • Manage workload capacity and resource models to adjust to demand fluctuations
  • Manage the disaster recovery technical environment parity and currency. Partner on planning and managing quarterly testing of technical recovery and ongoing improvement identification and implementation.
  • Accountable for technical operational readiness of new solutions and releases partnering with development teams to meeting production operating standards
  • Partner with engineering and application development teams to understand service and tool delivery roadmaps to prepare the Command Center for new technology introduction
  • Develop service roadmaps for area along with goals and objectives for the team
  • Contribute to defining and managing KPIs and CTQ measurements and associated reporting
  • Provide leadership and participate within governance and control mechanisms within the company’s risk and audit framework
  • Complete all performance management responsibilities in accordance with HR requirements and delivery timelines
  • Raise awareness and competency in the company via training and awareness events
  • Develop and improve process workflow and design in compliance with standards and any regulatory requirements
  • Conduct workshops & brainstorming sessions with varied audience (Engineering, Application Development and Dev Ops) to agree upon solutions & procedures that can be deployed across the organization
  • Ability to manage multiple initiatives while reporting on the progress, risks and challenges to the management
  • Ability to dissect BAU activities that can be converted into Standard Operating Procedures

Required Skills & Experience:

  • 15 years of experience leading and managing technical teams
  • Understanding of the Retail Brokerage environment would be a key differentiator for this role
  • Proven conceptual, problem solving and analytical skills, ability to communicate sound technical advice to clients, managers and technical staff
  • Strong understanding of IT systems and operations
  • Ability to lead diverse group of resources to resolve real time incidents and complex problems
  • Experience building and improving IT operational services
  • Able to effectively communicate and display a professional, mature attitude in dealing with internal customers, management and personnel across the organization
  • Strong collaboration skills in working peers and senior management teams
  • Results orientation demonstrating success through both qualitative and quantitative measurements
  • Ability to manage rapid change and shifting priorities effectively
  • Ability to manage and prioritize multiple assignments supporting regular operations and ongoing projects
  • Ability to build effective presentation decks targeted to receiving audiences
  • Strong planning mindset to manage multiyear strategy through multipole tactical initiative deliveries


  • Bachelor’s degree in Computer Science/ Information Technology or related and relevant experience
  • Strong ITIL experience
  • Industry risk framework experience
  • Six Sigma awareness
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